Sage has helped many companies (big and small) leverage customer contacts to grow their businesses.
We’ve saved our clients money, increased efficiency, increased customer happiness, reduced customer turnover, and even identified additional revenue streams. Some of our success stories are highlighted below.
Net Promoter Score (NPS)
The NPS average for the entire Sage team taking calls for one product was 83 while the client’s internal team had an average below 70.
One client had been staffing 16 call takers on Saturdays, Sage took over and surpassed service levels with 7 agents. Sage lowered their monthly cost per call from over $15/call to less than $9.
One Fortune 500 client had a yearly goal of 70% service level and had fallen short for the previous few years. Sage was on-boarded at the beginning of the year and by the end of that year was taking ~50% of the overall volume with service levels above 78%. The following years goal was set to 80% and was met with Sage taking ~75% of the overall volume.
Sage identified a trend in one customer’s churn and developed 2 outbound success campaigns that added 12 months to the overall customer tenure. One of those campaigns created over $1m in yearly revenue.
A suggestion made by a Sage employee led to a 75% increase in adoption for an add on product that generated $500k per year in one time charges and over $5m in recurring charges per year.
YEARS IN BUSINESS
Trusted By The World's
Most Innovative Companies
Why Choose Sage
By enlisting our services, you gain an industry-leading partner who will serve as an extension of your brand and ensure your customers receive the timely, professional care they need and deserve.
We free up your time and energy so you can focus on improving your products, managing operations, and increasing your bottom line. In addition, we could save you a significant amount of money on overhead, labor, infrastructure, and equipment.
Lastly, if your exit strategy is an acquisition or IPO, you can count on us to keep your overhead and headcount down so you can keep more of your hard-earned proceeds.
From the discovery phase to launch, we’ll take the time to fully understand your business, products, processes and procedures. You can count on us to design a customized plan that’s ideal for your unique needs and goals.
Focus on Customer Satisfaction
We know what it takes to provide first-class customer care that delights your customers and develops them into raving fans.
Our team uses the most advanced tools and technologies to scale to your needs, take care of your customers, and uncover the optimal solutions as quickly as possible.
Relied On And Beloved By Our Clients
The solutions-oriented team at SAGE is made up of experts who are passionate, hard-working individuals from all walks of life. We specialize in building innovative customer contact solutions for SaaS companies and start-ups, delivering a consistent, high quality experience every time. The proof is in the pudding, see for yourself.
What’s New At SAGE
Here at Sage Outsource Solutions things move pretty fast, here’s some of the latest.
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